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DakStats/NAIA -> Support -> webcasting problems
Post Info TOPIC: webcasting problems
RavenSID


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webcasting problems
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I was wondering if there was anyone to trouble shoot why my baseball webcasting didn't work today for baseball.

I websynced the games and then marked yes to show the ((W)) on the dakstats/naia website.

When I started the webcast, the page that pulled up said "webcast has not started" It was clearing starting on my computer and we played both games.

I followed the same protocol that I did for webcasting basketball games and our basketball games worked just fine.

Any help would be great. We webcast all of our home baseball games and we just started a nine-game home stand today.

Thanks.

Josh


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UnionKySID


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did you get the email from DakStats saying that they've had issues with baseball/softball webcasts due to the NAIA D-I and D-II basketball tournaments???

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RavenSID


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that was for websyncing not webcasting I thought.

People were having trouble websycning because of the volumn of hits on the Dakstats server due to the national tournament.

I didn't think I would have had problems on Sunday since that was the day that both Div. II tournaments were off.



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"Hustle outplays talent when talent doesn't hustle."
UnionKySID


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I don't know ... of course, it didn't make sense that we're having problems websyncing because of the basketball tournament. seems like a lame excuse to me.

BTW, good luck on getting someone from DakStats to respond. I posted a question two-three weeks ago and have yet to get a response. We might be the only ones checking this website.

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Nancy P


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RavenSID, please give me us a call at 888-325-7828 when you get a chance. I'd like to possibly remote into your computer to take a look at why the Webcast isn't working.

Thanks!

Nancy

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Sam_Dak


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I will try to address most of the comments from this discussion thread.

First, if you have technical difficulties that need immediate assistance or a quick turnaround please email those to dakstats@daktronics.com or call the DakStats Help Desk 888-325-7828.

This discussion board was designed to promote feedback and discussion.  It was really never intended to be used for immediate assistance for technical issues.

 

Second, the server load we were experience shouldnt stop you from webcasting because you are simply dropping off a file.  The extreme traffic did affect the web-sync because it is a multi-step process to exchange player information, competition information, and then exchanges statistical information.  The traffic would cause delays in communication and would return a -10 error which can be caused by a few things but most commonly by time outs because the server was responding quickly enough.

 

Raven, please email or call our helpdesk.  If you can webcast Basketball, its pretty much the same as webcasting Baseball.  We should be able to get you up and running with your webcasts.

 

UnionKySID its always a delight to read your posts but dont feel that we are neglecting you by not responding.  We often want to see how others weigh in and see what direction the discussion takes before we respond.



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RavenSID


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problem solved.

my url was an old url and I changed it today and everything ran smoothly.



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