I'm trying to help out another school in my conference with a problem with their websyncing for football.
All of their teams stats are showing up but none of their individual stats are showing in either the box or on their individual stats page.
The first thing I told them to do was to check their roster within their dakstats to make sure that all of the information has been filled in. The problem with that is not all of my guys information is filled in and our individual stats are showing up.
Is this a problem on their end or is this a server issue at Dakstats.
Any thoughts. Thanks in advance.
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"Hustle outplays talent when talent doesn't hustle."
What school is it that is having the issue? Once I know that, I can take a look at the stats. I would suggest either emailing DakStats@daktronics.com or calling 888-325-7828 to further look into this issue. Thanks!
Nancy: They've been trying to reach Daktronics and Dakstats for some time and haven't had any luck in getting a reponse. That's why they asked me to help. When teams in our conference have problems with Dakstats I'm the one that gets called because I have the most experience with the software in our conference.
The program that is having the problem is the Avila University football team. I looked into it because I got a phone call from their AD asking for help.
They websync after every game but only their first week individual stats are showing up. Their individual stats are showing up on our conference reports put out by our conference SID so I'm at a loss for the problem.
Josh
__________________
"Hustle outplays talent when talent doesn't hustle."
We've been playing phone tag. The issue with Avila is resolved. They Web-Sync provilfe was set incorrectly. They've been doing everything correct, but inadvertantly checked the "Retreive only" option when setting up the profile. There should be no more reports from them.
John: Thanks for getting it resolved. I was at a loss for an explination and I'm glad to here that you and your staff were able to get it solved for them.
Thanks. Josh
__________________
"Hustle outplays talent when talent doesn't hustle."
