can't websync

UnionKySID · Veteran Member

can't websync

sw38 · Member

Jay,

Same problem here. I'm working off of my laptop at home, trying to update my leagues in my profile so that I can set us as an NAIA school and when I click "Update Leagues" I get "Invalid Response: Update Failed!"...so there's no way for me to even get to websync.

It'd be nice to be able to nominate players of the week now and have their stats load right in. I can do it for volleyball and my women's soccer team, but as it stands, I'll be updating by hand on my men's stats, flipping between the NAIA SID help screen and the stats on our website.

Hopefully someone finds the fix!
SW

UnionKySID · Veteran Member

heard from others in the Mid-South ... they had same issue

glad to see the new servers are working

UnionKySID · Veteran Member

Well, it's been nearly 48 hours since I first encountered problems ... about 30 since I called and left a message at Dakstats as well as sent them an email ... and I have yet to hear back from anyone

It's Monday night, my stats are over 2 days late in being reported and there's nothing I can do because the software won't work and I can not reach anyone at DakStats.

Apparently, no one at DakStats looks at the board anymore.

Or they take the weekend off while the folks that HAVE to use their software are working.

Hopefully, since most people will be back at work on Tuesday, I will eventually get to report me stats then ... but of course, they won't show up on the national website until 24 hours after that.

jgrann · Veteran Member

All,

The following notice was sent to conference SIDs 3 weeks ago, to be passed to conference members that Web-Sync:

-----------------
Attention all:

If you are receiving a message when trying to Web-Sync, ("Requesting master list of schools... Response format was incorrect. Sync Failed!) after updating DakStats, please delete (Click Edit | Delete) your Web-Sync profile and recreate it.

When we launched the new updates we also changed the website that hosted the DakStats Web-Sync. Your current profiles refer to the old web address, that isn't being cleared out. We apologize for the inconvenience, but this quick fix will allow you to report again
-------------------------------

In UnionKySID's case (I followed up with him this morning) his issue was a little different. He had gone to Configure | Season and System preferences and click Update for his season.

Have others had to go to "Update season" to resolve the invalid response message?

-- Edited by jgrann at 15:21, 2007-09-04